Fire & Safety Products
Services
Health and safety
Terms and conditions at Fire Protection Shop
Fire Protection Shop is dedicated to your total satisfaction. If you have any suggestions, comments or complaints, please email us at
service@fireprotectionshop.co.uk
The Terms and Conditions of Fire Protection Shop do not affect your statutory rights.
Making A Purchase
Please note, that we are only supplying the UK and Northern Ireland. If you wish to purchase from any other country, please contact us for a quotation
Making a purchase is easy. Just browse our web site, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selections, please press the 'check out' button to proceed to the payment pages, where you can pay online with credit card or Paypal. We will ask you for the billing address and you will be given the opportunity to state your delivery address if it is different to the billing address. You then continue to a secure page, where we will ask you for your credit card details. These details will only be known to the merchant bank handling the payment.
If yor are purchasing using a Mastercard, you will be forwarded temporarily to your issuing bank's verification page, where you will need to enter your password registered with your card. This is a step taken by Mastercard to curb internet fraud. If you have no password, yet, you will be asked to create a password. After completion you will be routed back to the end of the payment process. We will then issue an order number and email you a confirmation of order. Please note that Visa customers are offered the password-protected process as well, but VISA customers can at this moment in time still decline to register a password for their card .
We accept most major credit and debit cards (Visa, Mastercard, Delta, Amex). You may also send your credit card information by fax.
Choosing the right product and adhering to regulation
As we do not provide telephone support and online product advice on Fire Protection Shop, please ensure that you choose products suitable for your particular requirements. Please note that under certain circumstances maintenance contracts, for example for your fire extinguishers, might be required to fulfill certain regulations and your insurance stipulations.
Shipping and Delivery Times
We charge a fixed post and packaging rate of £10.00 (ex VAT) per order for shipments to the UK and Northern Ireland. This means that independent of the number of items ordered the charge for the shipment remains the same. Shipments for products worth more than £100 (ex VAT) are shipped free of charge. If you order before 1pm, we will usually ship the same day with a next working day delivery. Please note that larger shipments might have to be delivered with pallet service (3-4 days). If a product is out of stock, we will contact you as soon as possible. Please note that we cannot be held responsible for deliveries that are delayed due to circumstances beyond our control.
If you order extinguishers with installation, the installation can take up to maximum of 14 days.
If you add special delivery instructions, please leave a signed piece of paper with the same instructions on the ouside of your door, as the driver is otherwise not able to leave parcels eg in a porch etc. If you have left a delivery instruction to, for example, 'leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested. You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
Please check the status of your package immediately before signing the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. Otherwise you might not be able to receive a replacement or refund from us. You can also refuse damaged parcels without signing for these. If you find transport damage AFTER the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, some of the carriers we use will accept liability. If you claim any later and you had signed for the goods, we might be unable to claim compensation for you from the carrier
If a customer is not in when delivery is attempted, the delivery driver will leave a card with details of the local depot and attempt re-delivery the next day. Please ring the stated telephone number if required to do so on the card. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product. Alternatively, we might refund you and cancel the order.
Safelincs and the WEEE Regulations (Waste Electrical and Electronic Equipment Regulations 2006)
Safelincs Ltd has signed up to Valpak's WEEE Distributor Take-Back Scheme (Registration ID: 3049). As a result private households can drop off their electronic and electrical waste at their municipal recycling centre when they are purchasing new products from us. To find your nearest recycling centre, please visit www.recycle-more.co.uk.
Security
Your credit card transactions are handled by Protx, one of the market leaders in secure online transactions.
The transfer of the purchase details from the retailer's site to Protx are encapsulated using Protx's own encrypted and digitally-signed protocol.
Any communication between the shopper and Protx is encrypted to the maximum strength supported by the shopper's browser using 128 Bit encrypted sessions. Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuers provides the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
If you should have any questions regards security, please contact us at security@fireprotectionshop.co.uk
Tax Charges
We charge UK VAT at 17.5% (VAT no GB827 6397 88). Our prices shown are exclusive VAT.
Guarantee and Warranty
All products show their warranty periods in the product description unless the minimum legal warranty requirement applies.
Cancellation of order
You can cancel your order from the moment you order up to 7 days following the day you receive your goods. We will refund the sales price and the initial postage and packing charges within 30 days of your cancellation. You will need to return the goods at your cost to us within two weeks following the cancellation. Should the goods not be returned within these two weeks, we will collect the goods and deduct the direct costs of this return from your refund.
Any returns must be directed to
Fire Protection Shop
c/o Safelincs Ltd
Unit 1, Farlesthorpe Road
Alford
Lincolnshire
LN13 9PS
United Kingdom
Unit 1, Farlesthorpe Road
Alford
Lincolnshire
LN13 9PS
United Kingdom
Complaints Procedure
Should you have any complaints, please let us know by e-mailing us atcomplaints@Fire Protection Shop.co.uk
and we will do our best to help you. Your complaint will be treated confidentially. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.
and we will do our best to help you. Your complaint will be treated confidentially. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.
Servicing
All our services and installations are offered nationwide with the exception of any offshore locations and Northern Ireland. Please note that we cannot guarantee that we can alway reach all UK mainland locations, especially if they are remote, as local staffing levels might not allow us to visit your premises. In such a case we will contact you to inform you about the problem. Any payments received already by us for the service will, of course, be refunded.
